Cinformi counters reopen to the public in Cles from July 30, 2020 on appointment only. The service is provided at the counters of the “Comunità della Val di Non” - Cles, via Pilati 17 (phone number 0463 601626) on Thursday, from 8.30 to 12.30. The service at Cles counters is available also for the residents of Malè.
A  link to the application  that allows to make an online appointment (as a necessary condition to access the services provided at the counters) is available on  Cinformi website  (apps available for  iOS  ,  Android  and  Windows 10  ). The other Cinformi branches will open to the public in the coming days.

Appointment booking

You must register with your first name, last name, e-mail address and mobile phone number. Once registered, you can fix a maximum of two appointments per month. To allow effective time planning and to avoid queues, you must specify for how many people you are requesting the selected service. On the fixed date, the applicant must arrive no more than five minutes before the scheduled time. The applicant has to bring a copy of the appointment confirmation received by e-mail or to show the receipt on mobile phone.

There are two types of services that will be provided to the public at the Cinformi offices in Cles:

1. INFORMATION ONLY (also for emergence from illegal labour)
   Entry and stay in Italy, citizenship, family care, EU citizens and family members;
2. KIT COMPILATION
   Applications for the issue/renewal of the residence permit through Poste Italiane kit;

Access to the counters 

As provided for in the guidelines drawn up by the Autonomous Province of Trento, access of applicants and accompanying people is allowed only by appointment, along with a mask and a  declaration  regarding the health conditions of the applicant or his/her cohabitants. 
Twenty minutes will be given for each appointment. Access will be forbidden to people with body temperature above 37.5 degrees Celsius and/or with the typical symptoms of COVID-19. Access is not allowed even for people who live together or have come in touch with people with such symptoms.

Online information

At the same time, the  online service  remains active for any information. 
You can call the number 0461 491888, write to  info@cinformi.it , send a message to the Facebook counter of " Cinformi Immigrazione " page and, of course, visit the website  www.cinformi.it  , where you can find information and practical guides. 
Online service will be available

• on Monday and on Wednesday from 09:00 to 13:00 and from 14:00 to 16:30;
• on Thursday from 09:00 to 15:00;
• on Tuesday and on Friday from 09:00 to 13:00.