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Cinformi counters in Trento reopened to the public since June 11, 2020


Cinformi counters in Trento reopened to the public; booking through the application available on the website

Cinformi counters in Trento, via Renato Lunelli 4 (2nd floor), reopened to the public since June 11, 2020, on appointment only. A link to the application that allows to make an online appointment (as a necessary condition to access the services provided at the counters) is available on Cinformi website (apps available for iOS Android  and Windows 10 ). The other Cinformi branches will open to the public in the coming days.

Appointment booking:
You must register with your first name, last name, e-mail address and mobile phone number. Once registered, you can fix a maximum of two appointments per month. To allow effective time planning and to avoid queues, you must specify for how many people you are requesting the selected service. On the fixed date, the applicant must arrive no more than five minutes before the scheduled time. The applicant has to bring a copy of the appointment confirmation received by e-mail or to show the receipt on mobile phone. There are four types of services that will be provided to the public at the Cinformi counters: 

1. INFORMATION ONLY (also for emergence from illegal labour)
Entry and stay in Italy, citizenship, family care, EU citizens and family members;

Applications for the issue/renewal of the residence permit through Poste Italiane kit; 

International protection procedures (C3) for application to Questura of Trento; 

Booking appointment to Questura of Trento for permit renewal.

Access to the counters 
As provided for in the guidelines drawn up by the Autonomous Province of Trento, access of applicants and accompanying people is allowed only by appointment, along with a mask and a declaration regarding the health conditions of the applicant or his/her cohabitants. 
Twenty minutes will be given for each appointment. Access will be forbidden to people with body temperature above 37.5 degrees Celsius and/or with the typical symptoms of COVID-19. Access is not allowed even for people who live together or have come in touch with people with such symptoms.

Online information 
At the same time, the online service remains active for any information. 
You can call the number 0461 491888, write to, send a message to the Facebook counter of "Cinformi Immigrazione " page and, of course, visit the website , where you can find information and practical guides. 
Online service will be available on Monday and on Wednesday from 09:00 to 13:00 and from 14:00 to 16:30; on Thursday from 09:00 to 15:00; on Tuesday and on Friday from 09:00 to 13:00.

Italian version

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Pubblicato il: Martedì, 09 Giugno 2020 - Ultima modifica: Giovedì, 09 Luglio 2020

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